Loyalty Discount Reward Programme

Terms & Conditions

1. Programme Commencement

  1. The Loyalty Membership Reward Programme applies to tours departing from August 2026 onward.

  2. Bookings or tour departures prior to March 2026 are not eligible for loyalty discount application under this programme.

2. Eligibility

  1. The Loyalty Membership Reward Programme is strictly for returning customers only.

  2. First-time customers are not eligible for any loyalty discount, in order to ensure fairness to returning customers.

  3. Customers who have previously travelled with the company or have an established booking history will be allocated a loyalty tier based on their historical number of completed tours.

  4. Eligible existing members will not be required to restart from the beginning tier and will be placed in the corresponding loyalty tier based on their qualifying travel history.

  5. This provision applies strictly to tours completed before August 2026. Tours completed from August 2026 onwards will be counted according to the standard Loyalty Programme terms and conditions.

3. Loyalty Tiers & Discount Entitlement

Loyalty tiers are awarded based on the number of completed return bookings:

The maximum loyalty discount is capped at RM1,000 per member for every tour from the fifth tour onwards.

4. Discount Application Rules

  1. Loyalty discount is not stackable with any other promotion, discount, rebate, or offer.

  2. The only exception is the Early Bird Discount, which may be combined where applicable.

  3. Aside from the Early Bird Discount, the loyalty discount must be the only applicable discount applied to the booking.

  4. Discounts must be applied at the time of booking and cannot be applied retrospectively.

  5. Discounts are non-transferable and cannot be exchanged for cash.

  6. Cancelled tours will not count towards a member’s loyalty tier progression, regardless of whether the cancellation is eligible for a refund or is non-refundable.

5. Loyalty Discount Ownership & Replacement Policy

  1. Loyalty discounts are strictly tied to the registered name of the eligible returning guest.

  2. Loyalty benefits are non-transferable between individuals.

  3. In the event a replacement traveller is appointed for any reason, the loyalty discount will not follow the original member.

  4. The replacement traveller may only receive a loyalty discount if they personally qualify under the Loyalty Membership Reward Programme based on their own membership status.

6. Exclusions

  1. Loyalty discounts are not applicable to:

    • Private group tours*

    • Ground tours** priced below RM15,000

    • Private tour converted into an open tour***

    • Self-guided tour****

    2. Private group tours and private tour converted into an open tour will be counted toward the number of returning bookings for loyalty tier progression.

    3. However, loyalty discounts cannot be used on private group tours and private tour converted into an open tour.

    4. Private group tours and private group tour converted into an open tour are excluded from loyalty discount usage as they are subject to separate special pricing arrangements.

8. Definition of Private Tour**

A private tour refers to a tour that is quoted and confirmed as a private tour exclusively for participants from the original group, with no assistance provided by the company to recruit or add participants from outside the original group.

8. Definition of Ground Tour**

A ground tour refers to tour packages that do not include flight tickets, visa fees, travel insurance, miscellaneous charges, or any components not specifically listed under the official tour inclusions.

9. Definition of Private tour converted into an Open tour***

A Private tour converted into an Open tour refers to a tour that was initially quoted and confirmed as a private tour but is subsequently opened to other participants outside the original group due to an insufficient number of participants.

10. Definition of Self-guided tour****

A Self-Guided Tour refers to a tour that is fully arranged and coordinated by the Company, but does not include the services of a Company-appointed tour leader accompanying the group throughout the tour.

11. Tier Maintenance

  1. To maintain their existing membership tier, members must participate in at least one eligible tour within every two (2) years.

  2. If a member does not participate in an eligible tour within the two-year period, their membership tier will lapse, and they will be required to restart the tier progression from bronze upon their next eligible tour participation.

12. Programme Integrity

Loyalty discounts are strictly reserved for verified returning customers. The company reserves the right to verify eligibility before granting or applying any loyalty benefit.

13. General Conditions

  1. The company reserves the right to amend, modify, suspend, or terminate the Loyalty Membership Reward Programme and its terms at any time without prior notice.

  2. The company’s decision on all matters relating to eligibility, discount application, and interpretation of these terms shall be final.